Cross Country Home Services Accelerates Digital Transformation with Launch of ServiceBench® to Support Seamless End-to-End Customer Experience

New Cloud-Based Field Service Management System is Part of Company’s Long-term Commitment to Invest in Digital Technology and Service Partners July 20, 2017 10:06 AM Eastern Daylight Time FORT LAUDERDALE, Fla.–(BUSINESS WIRE)–Cross Country Home Services (CCHS), a leader in home repair, maintenance and warranty services, today announced it has launched a new field service management…

Regional Service Training Institute

By: Sarah Brown, United Servicers Association The 2017 Regional Service Training Institute (RSTI) will take place this coming September through November. Appliances are becoming more electronic and complicated every year and technology is changing at a rapid pace and is opening up a wide variety of opportunities. These are very exciting times to be involved in the appliance service industry. The United Servicers Association is actively…

Sign of surrender? Sears agrees to sell Kenmore brand on Amazon.com

The news underscores how much Amazon, which dominates e-commerce, has left seemingly invincible traditional retailers in the dust. By: Ángel González  Seattle Times business reporter   In what appears to be a major sign of surrender to the reigning champion of e-commerce, ailing Sears, the one-time king of retail, just agreed to sell Kenmore appliances on…

“Ban the Box” and Fair Chance Legislation

by: PlusOne Solutions Any organization who hires employees or contractors should be aware of city, county and state directives commonly referred to as “Ban The Box” or “Fair Chance” legislation. As an extension of the service we already provide our Customers, PlusOne will be acting as the administrative agent to meet the obligations of the…

How Community Involvement Programs Can Grow Your Business

POST WRITTEN BY:  Forbes Human Resources Council.  Successful HR executives from Forbes Human Resources Council offer leadership and management insights. Getting involved in the community is a great way for any organization to build relationships and boost visibility and brand awareness. Whether it’s by sponsoring or taking part in community programs, or by enabling employee…

Do You Have an Effective Estate Plan?

By Dale West, Senior Advisor, American Society for Asset Protection If you were to die this week, do you know what would happen to your assets? Creating an effective estate plan ensures you can answer yes to this question. Without an effective estate plan, up to fifty percent of your estate could be lost to…

Wrapping Your Service Fleet: The Basics

By: Tom Kissane  You’ve decided to wrap your service fleet. Whether a single truck or 20 trucks,  there are some rules you need to follow. My company has wrapped about 14 vehicles over the past few years and after some tweaking we’ve gotten the design to where it can fit on a box truck or…

Lights Out

By: Gerard Baker, WSJ The company that pioneered lightbulbs now wants to turn off the switch. General Electric is weighing a sale of its consumer-lighting business, which for decades defined the company that was co-founded by Thomas Edison 125 years ago. The Boston-based industrial giant has been interviewing investment banks to sell the unit, which…

The 10 Email Commandments You’re Breaking Every Day

This post was originally published on Forbes.com. Do you live in fear of your email inbox? It is such an effective tool for information exchange that it can render us completely ineffective in our attempts to control it. I fear that I’m going to miss the proverbial wheat because of all the darn chaff overstuffing…

HOW KNOWING MY VALUES CHANGED THE WAY I RUN MY COMPANY

By: Manny Ortega The word VALUE can mean so many things depending on the way it is used.  You can put a value on an object and you can get value for your money.  But have you ever taken the time to think about what things matter the most to you in your business, your…

USA’s New Approved Member Program for Service Companies

By: Dean Landers Professionalism is a word bantered about by almost everyone in the home services industry today. Interestingly, each individual has their own idea of what it actually means to deliver professional service to a customer.  Some take it to simply mean answering the phone when a customer calls, showing up when you said…

Appliance Tech Wages Bureau of Labor Statistics

By: Steve Zannos During the 2017 USA / ASTI in San Diego, I had the opportunity to sit in on the USA Advisory Committee Meeting.  One of the “hot” topics of discussion is what we can do as an industry to help us grow our technician base and pipeline.   All of the OEM’s, Retailers and…