The 10 Email Commandments You’re Breaking Every Day

This post was originally published on Forbes.com. Do you live in fear of your email inbox? It is such an effective tool for information exchange that it can render us completely ineffective in our attempts to control it. I fear that I’m going to miss the proverbial wheat because of all the darn chaff overstuffing…

HOW KNOWING MY VALUES CHANGED THE WAY I RUN MY COMPANY

By: Manny Ortega The word VALUE can mean so many things depending on the way it is used.  You can put a value on an object and you can get value for your money.  But have you ever taken the time to think about what things matter the most to you in your business, your…

USA’s New Approved Member Program for Service Companies

By: Dean Landers Professionalism is a word bantered about by almost everyone in the home services industry today. Interestingly, each individual has their own idea of what it actually means to deliver professional service to a customer.  Some take it to simply mean answering the phone when a customer calls, showing up when you said…

Appliance Tech Wages Bureau of Labor Statistics

By: Steve Zannos During the 2017 USA / ASTI in San Diego, I had the opportunity to sit in on the USA Advisory Committee Meeting.  One of the “hot” topics of discussion is what we can do as an industry to help us grow our technician base and pipeline.   All of the OEM’s, Retailers and…

Tech Tip #27, Why Force a Defrost – Samsung Refrigeration

Since the Genesis of Electronically Controlled Refrigerators in 2000, one the first questions I am asked during training is “How do I put (it) into DEFROST?” “It” being the brand of refrigerator I am training on that session. As a Field Engineer, reason is obvious; defrost system components are among the top replaced parts for…

The Third Alternative: Independent Service Can Possess Every Advantage

By: Charles Chappell, National Service Alliance At this past ASTI conference, Dean Landers presented a very compelling case on the competitive advantages and disadvantages of both Independent and National Service. It is true National Service can leverage many of the bells and whistles Independent Service can’t. However, the motivation driving the Independent Servicer to provide…

The Time Has Come to Stop Never Having Any Time!

Daniel Beaulé I help business leaders grow their organization by living their values Follow-up to my series of articles on the links between mental illness and work. I was at the airport last week, checking my LinkedIn page, when I came across an article entitled “Want to free up (a lot of) time to read…

7 Legal Myths You and Your Advisors May Believe

By Dale West, Senior Advisor, American Society for Asset Protection There are many financial and legal myths that circulate through society. A belief in these myths may result in serious problems. In a commencement address at Yale University, President John F. Kennedy taught, “The great enemy of the truth is very often not the lie—deliberate,…

CoreCentric Solutions Helpful Hints

CoreCentric Solutions would like to thank everyone who came to our presentation and stopped by our booth at this year’s ASTI Convention.   It was great seeing old friends and even better meeting new ones.   If you stopped by and talked to us, we probably told you about some new features we are introducing…

Fred’s Appliance Academy March Service Pointer

Cabrio washer bearing replacement with a seized/frozen inner basket. A customer may call stating that their washer is making a lot of abnormal sounds in the spin cycle. You as the technician arrive at the home and find the tub bearing to have failed causing the abnormal loud sounds in spin. The customer is quoted…

Top Marketing Mistakes

by: Adams Hudson In Proverbs we are told that the wise learn from the mistakes of others. Using this method, I must be a fantastic teacher. Mistakes are powerful lesson builders. Nowhere is this more evident than when you a) Measure everything, b) Are in the “Marketing for ROI” business, and c) Have two teenage…