Cross Country Home Services Accelerates Digital Transformation with Launch of ServiceBench® to Support Seamless End-to-End Customer Experience

New Cloud-Based Field Service Management System is Part of Company’s Long-term Commitment to Invest in Digital Technology and Service Partners

July 20, 2017 10:06 AM Eastern Daylight Time

FORT LAUDERDALE, Fla.–(BUSINESS WIRE)–Cross Country Home Services (CCHS), a leader in home repair, maintenance and warranty services, today announced it has launched a new field service management system through ServiceBench, the leading provider of integrated service management solutions. A manifestation of CCHS’ digital transformation, this cloud-based software improves resolution times for customers by providing the company’s expert service partners with a real-time, mobile responsive platform for more efficient job management and business operations.

“That’s why we partnered with ServiceBench to help create a seamless service experience as the new platform simplifies the claims process through in-home approvals. This is the first of many announcements to come as we continue to invest in new technologies to accelerate our digital transformation.”

According to CCHS Chief Executive Officer, Steve Upshaw, the company is continuously seeking new avenues to digitize and improve the customer experience, strengthen its value proposition with service partners and boost CCHS’ productivity and efficiency as the company continues its rapid growth.

“We’re committed to solving our customers’ problems and supporting our service partners to improve their efficiency and effectiveness,” said Upshaw. “That’s why we partnered with ServiceBench to help create a seamless service experience as the new platform simplifies the claims process through in-home approvals. This is the first of many announcements to come as we continue to invest in new technologies to accelerate our digital transformation.”

CCHS has worked closely with ServiceBench to deploy a fully customized version of the new field service management system. The new platform modules include job management, dispatch, field service mobile, parts supplier integrations, claims and analytics for managing all service activities.

“ServiceBench provides Cross Country Home Services with a fully integrated 360-degree view of all jobs dispatched to third-party service professionals,” said Louis Rose, vice president and general manager, ServiceBench. “Cross Country Home Services can now streamline and simplify the customer service experience by easily connecting with its network of more than 40,000 service partners nationwide.”

For nearly 40 years, CCHS has been making home repairs easier and more affordable for homeowners with its well-known warranty products and maintenance plans. The company has grown considerably within the last three years, experiencing double-digit growth annually since 2014.

To learn more about CCHS, please visit www.cchs.com.

About Cross Country Home Services

Cross Country Home Services, Inc. (CCHS) is dedicated to making home repairs easier and more affordable with its warranty products and maintenance plans. Since 1978, the company has built a reputation for excellence, and today, is one of the nation’s leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity groups, financial institutions, insurance, real estate and utility partners. The products include some of the industry’s best-known brands, including TotalProtect Home Warranty and HMS Home Warranty. Headquartered in Fort Lauderdale, Fla., CCHS is a member of the Cross Country Group, one of the largest privately-held providers of customer service programs in the United States. To learn more about CCHS, please visit www.cchs.com.

About ServiceBench

ServiceBench, an Asurion company, is a cloud-based software platform that provides a 360-degree view of a Service Event, connecting the companies who manufacture, sell, service and warrant products to their consumers and the networks of companies that provide parts, service and install the product. Our tools focus on connecting trade partners, automating cumbersome business logic providing clients with a real time picture of the Service Event, and valuable analytics to better service their consumers. For more information visit www.servicebench.com

Contacts

Cross Country Home Services
Danny Jovic, +1-954-845-2367
djovic@cchs.com

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: