by Samurai Appliance Repair Man, www.Appliantology.org
I’ve heard a lot of appliance techs complain that the reason they can’t fix more appliances on service calls is because they don’t get enough training from their company or from the manufacturers. I’m here to tell you that you can get all the appliance training in the world and still be nothing more than a trained monkey unless you have one crucial skill: Troubleshooting.
Troubleshooting is the higher mental function that separates the real technicians from the parts changing monkeys. A technician who knows how to use that gray stuff betwixt his ears to ask himself the right questions can fix any appliance, whether he’s been “trained” on it or not.
Come with me now as I reveal the secret of how to troubleshoot any appliance ever made: