The United Servicers Association 2017 Most Professional Servicer Contest is ON!

By Dave Smith, Dave Smith Appliance Services The United Servicers Association holds their Most Professional Servicer Contest annually with winners chosen and awarded at the ASTI convention. The next Annual Service Training Institute (ASTI) will be held February 8 through February 11, 2017 at the Town and Country Resort and Convention Center in beautiful San…

Triacs Operation for Appliance Techs

By Samurai Appliance Repair Man, http://www.Appliantology.org Triacs are used extensively in modern appliance control boards to control AC loads. Professional appliance repair technicians need to understand how triacs work and to know when they are controlling the power supply to the load they’re troubleshooting. In this article, I’ll show you how to identify a triac…

Realignment in the Appliance Industry

By Dean Landers, Landers Appliance, DLanders@LandersAppliance.com Don’t look now but our industry is changing and at a very rapid pace. At the time of writing this article, the Korean electronics company Samsung just announced the purchase of Dacor (Investopedia guesses the purchase price was $150 million), which causes my mind to spin as I think…

A Win Win Relationship

By: Paul MacDonald Relationship opportunities come to us all the time with parents, children, friends, business associates. Typically, we focus on our employees and customers spending a significant amount of time nurturing these key relationships. What about our parts distributors? Every service company is dependent on parts distributors. You need them as much as they…

To Train or Not to Train? Here’s the Answer!

By Dean Landers, Landers Appliance, DLanders@LandersAppliance.com Training, training, training! Have you ever heard of someone getting too much training?  In the appliance service industry, the glaring need for training is manifest in two very distinct ways. First, due to new and unique product offerings, product design changes, sophisticated integrated circuitries, complicated flow charts, fault codes…

Dacor Technical Newsletter Highlights 2016 ASTI

Reprinted from April 2016, Volume 3, Issue 2 Edition During this year’s ASTI convention at the Deauville Beach Resort in Miami Florida, Dacor was presented the United Servicers Partnership Award for the fourth consecutive year in recognition of their ongoing efforts to provide outstanding technical training in the industry. Dacor has brought home this award…