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FrenchDoorFridge

Bought a Customer a New Refrigerator

By : John Bareither

J & I Appliance Repair, Georgetown KY,

Last week I was working on an ice maker on a French door Frigidaire refrigerator with the bullet style ice maker.  As I was removing the side panel to get to the wires to grease with dielectric grease, I broke the cap tube line while moving them to get the side panel off. I have worked on more than 50 of these units and never had a problem. There is nothing like hearing the hiss of refrigerant leaving the system while the customer is watching. I am standing there thinking “Oh s@#t, what am I going to do now?”  I called the Frigidaire tech line and the word is, unrepairable. No problem, we go to Lowe’s and I buy her another unit so she has a working fridge and turn it in to insurance. Lowe’s delivers it the next day. The customer is now happy. Insurance is another story. I can flood a house, ruin a floor, burn down a house, and I am covered for a million or 2. Apparently, if I am working on something or it is in my “employ” I am not covered under my liability insurance without an endorsement or rider. So I now have a maybe useless refrigerator in my garage. I did repair it as best as possible this evening and the vacuum pump is on it till tomorrow evening. I am not sure if it will work, as the cap tube doesn’t go into the other tube as far as it once did, and that may make a difference. If it does work, we will have a newer fridge in the kitchen, if it doesn’t, it was an expensive insurance lesson. You may want to check with your insurance agent to see if you are covered for things you are working on. Appliances are expensive these days and you need to make sure you are covered for all situations.

Food bank

Servicers Can Make a Difference

As service companies we interact with so many people on a daily basis that we really can make a difference. It was just published that “The ranks of the Nation’s poor have swelled to a record 46.2 million – nearly 1 in 6 – as the prolonged pain of the recession leaves millions still struggling and out of work.” Read more
For 2 years Andy’s Appliance Repair Inc. in Lincoln NB has run several food drives for local charities. Last month’s drive donated over 1500 pounds of food for a local mission. Tanner Andrews, president of Andy’s urges all service companies to run similar promotions. “ Many of us are blessed with successful businesses and this is one way we can use that success to give back to those that need it most at a time of year that can be very stressful.” says Andrews. October is an important month for food banks as the Holiday Season is fast approaching in November and December. Many food banks are already running short and the holidays are an even heavier burden on them.
When customers call in for service at Andy’s Appliance Repair Inc. they’re given the option to reduce their repair bill by $10.00 if they donate 3 cans of food to the local food bank and the technician will deliver the donation for them. Warranty customers are given discount coupons for future service calls with a similar donation during the warranty repair. “We promote this on the radio, Facebook and in emails to our customers. People are very receptive and often donate more than just the minimum of three cans. “Explains Mr. Andrews.
So hats off to Andy’s Appliance Repair Inc. in Lincoln Nebraska who demonstrates that it doesn’t have to be that way. Service companies can make a difference.


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